by Caleb Suda | Feb 19, 2026
Please send any missing paperwork as a reply to the thread in which it was requested. If you cannot find the thread or another email address is sending the paperwork, please put the load number in the subject line and send to support@basicblock.io
by Caleb Suda | Jan 2, 2026
Our Support Team is available during the following hours (CST): Monday–Thursday: 8:00 AM – 5:00 PM Friday: 8:00 AM – 4:30 PM Weekend support is very limited and only available through text and email.
by Caleb Suda | Jan 2, 2026
This can be done directly in our app. Just navigate to the Broker Check tab and search for the broker. For the most accurate results, we recommend entering the broker’s MC number. Please note that we generally do not conduct broker checks over the...
by Caleb Suda | Jan 2, 2026
Loads may be rejected for a variety of reasons, such as missing paperwork, incorrect BOLs, or unverified load details. You can view the specific rejection reason in two ways: In the app, by selecting the load from the Loads page. In your email, where the rejection...
by Caleb Suda | Jan 2, 2026
This can be done directly in our app under the Reports tab. From there, you can choose one of the predefined date ranges or set a custom range. Once selected, simply click Generate Report, and the report will be sent straight to the email address associated with your...
