by Caleb Suda | Jan 2, 2026
This can be done directly in our app under the Settings tab. Navigate to the Users section and select Add. Fill out the form, then click Create—an email invitation will automatically be sent to the new user’s email address.
by Caleb Suda | Jan 2, 2026
Please send all updated rate confirmations (ratecons) to ratecon@basicblock.io. Our team will identify the load by its number, review any changes (such as pickup or drop-off locations, rate adjustments, etc.), and update the load accordingly. How do I submit an...
by Caleb Suda | Jan 2, 2026
All of this can be completed directly in our app. Simply go to Settings > Payment Methods > Add, and choose whether you’d like to link a bank account or a debit card to your profile. If you experience any issues adding your bank account, please reach out to...
by noahcostello | Dec 31, 2025
Our load submission process is centered around the 2:00 PM CST cutoff: Before 2:00 PM CST (Monday–Friday): Loads submitted before the cutoff are reviewed by our Accounts Payable Team and, if everything is in order, are processed for payment the same...
by noahcostello | Dec 31, 2025
The first step in submitting a load for factoring is to email your rate confirmation (ratecon) to ratecon@basicblock.io. Please send this from your email on file as soon as possible, before the load is delivered. This allows our team to create the load in advance,...
